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STORE POLICY

We Don't Look Good Until You Look Fabulous!

Authorized Retailer of your favourite brandsAbantu prides itself on a history of bringing exceptional products to our exceptional customers, both instore and online. We're the authorized retailer of many of your favourite brands, having established decades-old relationships with suppliers worldwide. It's always our goal to bring those assurances to you the customer no matter what you buy.


 Returns & Exchanges (online only)

Abantu Returns & Exchanges

Your purchase should always arrive just as you ordered however, should there be a reason to return or exchange your item, the guidelines below, for Extensions, Wigs, Hairpieces and Hair-care products, will ensure your speedy satisfaction. Please contact staff at 1.800.615.9899 should you be unclear of return and exchange terms.

 

To return/exchange items please first request an RMA# by emailing Abantu at returns@abantu.com. Items to be returned should be postmarked within 21 days of the original purchase invoice. Abantu is not responsible for lost or damaged shipments therefore we strongly advise sending your item back so that it is trackable.


Payment Options

Abantu Payment Options onlineYou may display the currency of your choice while shopping at abantu.com however, all final purchases are conducted in Canadian dollars. Prices are subject to change without prior notice and prices online may differ from prices instore. Payment is accepted via major credit card, PayPal, E-Transfer and ApplePay.

VISA Mastercard  Email-Interac Transfer  PayPal Apple Pay


Backorders

Abantu BackordersShould your chosen item be out of stock you'll be notified by phone/email of a revised delivery date and the option to 1) Wait for the item to become available. We will complete your payment and ship the item when we receive it; 2) Select a different colour, length or item; 3) Cancel your order without charge. 


Appliances

Appliance Warranties per manufacturerALL appliances including Hair Dryers, Curling Irons, Trimmers etc. are FINAL SALE and not returnable to Abantu. We encourage you to submit any manufacturer's warranty cards immediately after purchase and refer to the manufacturer with any concerns that may arise. 


Privacy & Security and Terms of Service

 

Privacy and Security shopping with abantu.comTo read all the fine print regarding Terms of Service and Privacy & Security, grab a coffee and open the links below! Otherwise, what you really need to know in a nutshell is this: Our industry-leading Shopify eCommerce platform is tried and trusted by thousands of businesses worldwide. You can always shop with confidence knowing all information provided by you is private, and Abantu is uncompromising in our efforts to maintain privacy. Your security is as important to us as it is to you. And your comfort is what we're all about! We can help you look fabulous with a terrific range of products to choose from, and we strive to help you feel comfortable making those choices.

Please do contact us immediately if your questions have yet to be answered: 1.800.615.8895

Privacy & Security   |   Terms of Service


 

 

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